This policy governs all purchases, subscriptions, and virtual credits within Firecat Labs services. All billing is handled by third-party platform providers.
All payments are processed by third-party providers such as Google Play. We do not collect or store credit card or banking information.
We offer digital products, including consumable items (e.g., question packs) and subscriptions. All products are delivered digitally.
Certain features operate using virtual credits (“questions”). Credits:
We reserve the right to modify how credits are granted, consumed, or limited.
Subscriptions:
You are responsible for managing your subscription through your app store account.
You may cancel your subscription at any time via your platform provider. Cancellation does not result in retroactive refunds.
Refunds are handled exclusively by the platform provider (e.g., Google Play). We do not issue refunds directly.
If a purchase is revoked or refunded by the platform provider:
Prices may vary by region and may include applicable taxes as determined by the platform provider. We reserve the right to change pricing at any time.
We are not responsible for failed or declined transactions caused by third-party payment systems.
We reserve the right to suspend accounts, remove credits, or deny purchases in cases of suspected fraud, abuse, or misuse.
We may update this Billing Policy at any time. Continued use constitutes acceptance.